Hea Wea Reviews

Today, Tina assisted me in resolving a problem I faced while trying to download the firmware for HeaWea. I'm not exactly a tech whiz and tend to mess things up. Tina was incredibly patient and guided me through the tricky process, leading to a wonderful result. But wait, there’s more! She also shared some fantastic tips on a program that could help with my daughter's health issue. It’s reassuring to know she’s available to provide support and advice whenever it’s needed. I truly valued the expert assistance. Huge thanks, Tina! Best, Mel Martin

I'm really impressed with the help I got from Spooky2 / HeaWea. Lisa, the support person, put in a lot of effort to assist me. I'm super grateful! On top of that, she got back to me in no time after I asked my first question. You don't see that kind of service everywhere. Thanks a ton, Jan - the Netherlands

The service I get from Spooky2 always impresses me, and Heawea is no exception. Honestly, I've never experienced anything less than top-notch assistance from this company. Knowing that if I run into any issues or need help with something, I can count on receiving prompt and helpful support really puts my mind at ease.

I feel fortunate to have Lisa's help and support. She fixed the issue using TeamViewer. It was around 10:30 PM for her, so she was assisting me late at night from her place (I'm in Europe). Talk about a speedy response to my troubles!

Outstanding support from the team. I just caught John White’s chats on Crrow777 and found them really interesting. I chose the HeaWea for its straightforward design.

The support crew at Heawea is truly fantastic. I’ve never encountered such a helpful and professional team in my life. I ran into an issue with my cables, and Zoey promptly sent replacements at no cost. They showed up and functioned perfectly. Huge thanks to Zoey and the Heawea crew!

I'm really into my Spooky2 gear, especially the Heawea Microgen. When I was thinking about getting my Spooky2, I was kinda stuck on which one to choose, so I contacted support. Every person I spoke to was super helpful. I've since ordered a bunch of items and I'm really grateful to Selina and the whole Spooky2 team for assisting me with any queries or problems. Their customer service is top-notch! Plus, I'm a big fan of all my Spooky2 stuff.

I had a bunch of queries regarding the setup and the operation of the Microgen... Even with the 8-hour time gap, Anna was fantastic in addressing all my concerns and assisted me brilliantly in resolving the issues. Using Teamviewer made it super simple. I'm really thankful and highly suggest reaching out to Anna; she’s quick and super knowledgeable 🙏🏻

It's consistently a joy and a flawless experience reaching out to the team at HeaWea. Zoey and the rest of the Customer Service or Technical crew we interact with are just top-notch!

I got my HeaWea MicroGen just two days back and was struggling to get it to work right... (tech stuff ain't my strong suit)... Anna guided me through EVERY single step and was super patient and kind. Turns out, it was just a matter of installing the drivers. FANTASTIC customer service!!! You can really tell they go the extra mile to ensure everything is SPOT ON!

I saw a post from someone who had contacted HeaWea about a software problem. I just mentioned I was facing the same thing, and a representative from HeaWea got in touch with me too. We had to work around the time zones, but they were quick to respond as soon as they were available. In the end, I got a solid response, and my problem was resolved thanks to their input. I had heard good things about their support, and now I can confirm it’s been excellent for me. The MicroGen has already helped me tackle several issues in the month I've been using it. Big thanks to HeaWea! Ed

I've found HeaWea's customer service to be super quick in addressing the problems I faced with the tens cables that weren't functioning for both of the HeaWeas I bought not long ago. They sent me a fresh set of cables for each device. Fingers crossed that these new ones work like a charm! Big thanks to HeaWea for their awesome support!

I've been using the Heawea Microgen for about 10 months, and let me tell ya, the support from this company is top-notch. I'm planning to write a review after a year of use to give more love to this fantastic device and share how it’s improved my health and the wellbeing of my buddies.

I really can’t figure out why some folks haven’t given a full five stars, and that one person called their experience ‘bad.’ Honestly, I’ve rarely, if ever, worked with a company where the team is so willing to help, going above and beyond to ensure satisfaction, all for the greater good. It says more about the individual who left a ‘bad’ review than it does about the Hewea team! Just want to express my sincere gratitude and hope you continue to thrive. Wishing you all the happiness and blessings! :)

I just had an awesome time with Tina over at Spooky Support. My computer skills ain't the best, so she walked me through signing into Skype and Team Viewer to take a look at my computer and MicroGen. Honestly, I think a lot of the issues were just me messing up, but she went through everything, updated my firmware the right way, and recommended I grab a different version of the software. Now, my MicroGen is running like a dream. I'm really thankful for the time she dedicated to helping me, and her patience was just the cherry on top.